I have ordered from this company at least five times spending at least $100 or more. I got a package in after waiting forever to get shipped to me and it was weave pieces and not a wig. I spent the price of what a wig would cost and called customer service being that...Read more
Samsbeauty - Checking on status of my refund
My order number is 13759837032582971 and the return number is 29912 my return was deliver on the 17 of this month so i want ro know when i will receive my refund
Buyers be aware DO NOT DO NOT purchase anything from Samsbeauty, they do not give refunds of any kind. I wish I had known that before I made a purchase and all my items did not arrive. They denied my claim so I am out of my money and items. I called customer service...Read more
Samsbeauty - Outre Jasmine wig
I ordered the wig jasmine based on a u tube video I saw. My wig came very fast, but unfortunately, my wig did not have the curls in the front,like the wig in the video.Not a happy customer.
Samsbeauty - Disappointing
I ordered hair from Sam's Beauty and the picture showed ombre hair. When I received the hair it was not ombre. I tried to reach out to customer service and they said I couldn't exchange it and if I returned it I would have to pay a fee and couldn't get all my money back. When I tried to explain, I was ignored. I'll never shop here again!
Samsbeauty - I like the wig
Why was my card charged twice card ending in 7793
Received used disgusting wig with dandruff
I wrote a very polite review on their website including a picture showing the poor condition in which my hair relaxer kit had come in, they didn't post the review on the website. Nor did they contact me to apologize or at least offer a refund. I had also sent them an...Read more
I didn't like
- Non existent customer service
- No reply to complaints and issues
Will never order from Samsbeauty I sent an email to Samsbeauty customer service dept asking what is the color on the MODEL. (Harlem 125 SHANGHAI BRAID) I RECEIVED an email from Samsbeauty support that the color is GD406. The same day I received this email, I...Read more
I purchase two wigs from Samsbeauty.com and took them out of the package to inspect. One wig all the curls were too loose and the other wig had a small cap. They told me the wigs were not refundable because I removed them from the original package. I am now stuck...Read more
I didn't like
- Customer service
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