I wrote a very polite review on their website including a picture showing the poor condition in which my hair relaxer kit had come in, they didn't post the review on the website. Nor did they contact me to apologize or at least offer a refund. I had also sent them an...Read more
I didn't like
- No reply to complaints and issues
- Non existent customer service
Will never order from Samsbeauty I sent an email to Samsbeauty customer service dept asking what is the color on the MODEL. (Harlem 125 SHANGHAI BRAID) I RECEIVED an email from Samsbeauty support that the color is GD406. The same day I received this email, I...Read more
I purchase two wigs from Samsbeauty.com and took them out of the package to inspect. One wig all the curls were too loose and the other wig had a small cap. They told me the wigs were not refundable because I removed them from the original package. I am now stuck...Read more
I didn't like
- Customer service
Samsbeauty - Disappointing
I ordered hair from Sam's Beauty and the picture showed ombre hair. When I received the hair it was not ombre. I tried to reach out to customer service and they said I couldn't exchange it and if I returned it I would have to pay a fee and couldn't get all my money back. When I tried to explain, I was ignored. I'll never shop here again!
Samsbeauty - I like the wig
Why was my card charged twice card ending in 7793
Received used disgusting wig with dandruff
I purchased a wig that I recieved which was hard, stale, and shedding when I took it out the box. I contacted Samsbeauty and they contact me back but stated by my pictures they didn't see nothing wrong . I don't know that you feel staleness through a photo. So the 110% satisfaction is so untrue. I have no reason to lie about a $17 wig when I purchase from them all the time
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